Privacy Policy

Introduction

Shopifinders ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our visitor identification and fraud detection service.

Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Company name and Shopify store URL
• Billing information (processed securely via Stripe)
• API keys and authentication credentials

Visitor Tracking Data

Our SDK collects the following data about visitors to your Shopify store:

• Device fingerprints (browser type, screen resolution, installed fonts, WebGL data)
• IP addresses and geolocation data
• Page views, click events, and browsing behavior
• Session recordings and heatmap data
• Company and contact information (via third-party enrichment)

How We Use Your Information

We use collected information to:

• Provide visitor identification and fraud detection services
• Enrich visitor data with B2B company and contact information
• Generate analytics, heatmaps, and session recordings
• Send service notifications and product updates
• Improve our services and develop new features
• Detect and prevent fraud, abuse, and security incidents

Data Sharing and Disclosure

We share data with third-party service providers:

• IPInfo.io: For IP intelligence and geolocation data
• Apollo.io: For B2B contact enrichment
• Stripe: For payment processing
• Brevo: For email delivery
• Railway: For hosting and infrastructure

We do not sell your personal information to third parties.

Data Retention

We retain visitor data for 90 days by default. You can extend retention for specific visitors or export data before it's automatically deleted.

Account information is retained until you delete your account.

GDPR Compliance

If you are in the European Union, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data ("right to be forgotten")
• Export your data in a portable format
• Object to processing of your data
• Withdraw consent at any time

To exercise these rights, contact us at privacy@shopifinders.com.

Security

We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL) and at rest
• Regular security audits and penetration testing
• Role-based access controls
• Secure API authentication with rotating keys
• Automated backup and disaster recovery

Cookies and Tracking

Our SDK uses browser fingerprinting (not cookies) to identify returning visitors. This allows us to track visitors even when they clear cookies or browse in incognito mode.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: privacy@shopifinders.com

Or visit our contact page.